The details, clearly laid out

Acceptable use policy

This Acceptable Use Policy (“AUP”) governs the use of all services provided by Lemon Host, operated by Geometric Hosting (Pty) Ltd (“Lemon Host”, “we”, “us”, “our”), including services accessed through lemonhost.io.

By using any Lemon Host services, you agree to comply with this AUP in addition to our Terms of Service, Privacy Policy, and any other applicable service agreements.

Failure to comply may result in immediate suspension, restriction, or termination of services.

1. General Use

Lemon Host services may only be used for lawful, legitimate, and authorised purposes.

Clients may not use our infrastructure, systems, services, or network in any manner that:

Violates applicable law
Infringes third-party rights
Threatens service stability
Compromises security
Interferes with other clients
Damages infrastructure performance
Creates legal, operational, or reputational risk

Clients are solely responsible for:

All content hosted under their account
All software installed
All activity originating from their services
Actions of authorised users, staff, developers, contractors, or third parties given access

2. Prohibited Activities

The following activities are strictly prohibited.

2.1 Illegal, Fraudulent & Harmful Activity

Clients may not use Lemon Host services for:

Illegal activity of any kind
Fraud
Scams
Deceptive schemes
Misrepresentation
Identity theft
Financial fraud
Counterfeit operations
Pyramid schemes
Illegal marketplaces
Unlicensed regulated activities
Distribution of unlawful material
Facilitation of criminal conduct

2.2 Intellectual Property Violations

Prohibited activity includes:

Hosting copyrighted content without authorisation
Trademark infringement
Software piracy
Distribution of cracked software
Illegal streaming services
Distribution of counterfeit digital products
Intellectual property abuse

2.3 Spam, Messaging Abuse & Email Misuse

Clients may not:

Send unsolicited bulk email
Operate spam campaigns
Conduct cold-email abuse
Send phishing emails
Send spoofed email
Operate open mail relays
Perform address harvesting
Scrape email addresses
Conduct mass automated outreach that creates abuse complaints
Abuse SMTP services
Send malware through email
Use compromised scripts to send mail
Trigger blacklist listings

Lemon Host reserves the right to immediately suspend email services where abuse is detected or suspected.

2.4 Malware, Exploits & Security Abuse

Strictly prohibited:

Hosting malware
Hosting ransomware
Hosting trojans
Hosting viruses
Hosting spyware
Hosting keyloggers
Hosting exploit kits
Hosting malicious payloads
Operating botnets
Command-and-control infrastructure
Credential theft systems
Exploit delivery systems
Crypto miners without written approval
Backdoor scripts
Obfuscated malicious code
Malware redirect scripts

Clients may not knowingly or negligently upload infected or compromised files.

2.5 Unauthorised Access & Network Abuse

Clients may not:

Attempt unauthorised access to systems
Escalate privileges
Conduct brute-force attacks
Perform credential stuffing
Run vulnerability scans without written permission
Perform penetration testing without authorisation
Conduct port scanning
Probe internal systems
Circumvent access controls
Interfere with firewalls
Attempt service disruption
Intercept traffic
Abuse DNS infrastructure

2.6 DDoS, Traffic Abuse & Infrastructure Attacks

Prohibited:

Launching DDoS attacks
Participating in DDoS attacks
Reflective/amplification abuse
Traffic flooding
Resource exhaustion attacks
Packet flooding
Layer 7 abuse
Attack relay activity
Hosting tools intended primarily for attacks

2.7 Resource Abuse

Clients may not excessively consume shared resources in a manner that negatively impacts service stability.

This includes:

Excessive CPU consumption
Excessive RAM usage
Excessive disk I/O
Excessive bandwidth abuse
Uncontrolled cron jobs
Infinite loops
Runaway scripts
Persistent background processes
Poorly optimised applications
Excessive database load
High-frequency polling
Misconfigured automation

Lemon Host reserves sole discretion in determining abusive usage.

2.8 Shared Hosting Abuse

Shared hosting may not be used for:

Large-scale file storage
Backup repositories
CDN-like distribution
Streaming abuse
Mirroring services
Archive dumping
Non-website storage workloads
High-frequency automation unsuitable for shared infrastructure

2.9 Proxy, VPN & Relay Abuse

Unless explicitly authorised, clients may not use services to operate:

Open proxies
Anonymous relays
Exit nodes
Abuse-enabling VPN services
Tunnelling services intended to conceal abuse

2.10 Adult, Harmful & Restricted Content

Lemon Host reserves the right to restrict or refuse content that creates legal, regulatory, payment processor, or infrastructure risk.

This may include:

Illegal adult content
Exploitative material
Non-consensual content
Harmful content
Abuse facilitation content
Content prohibited by applicable law

3. Website, Software & Application Responsibility

Clients remain solely responsible for the security and maintenance of all websites, scripts, applications, databases, APIs, and software installed under their services.

This includes:

WordPress
Joomla
Magento
WooCommerce
Laravel
PHP applications
Custom software
Plugins
Themes
Extensions
Integrations

Clients must:

Keep software updated
Apply security patches
Remove vulnerable software
Secure credentials
Monitor for abuse
Maintain secure configurations

Lemon Host is not liable for compromise caused by insecure client-managed software.

4. Abuse Monitoring & Investigations

Lemon Host may monitor infrastructure, logs, abuse reports, traffic patterns, security events, and technical activity where reasonably necessary to:

Protect infrastructure
Prevent abuse
Investigate incidents
Maintain service reliability
Comply with legal obligations

Clients agree to cooperate with abuse investigations.

Failure to cooperate may result in suspension.

5. Enforcement & Immediate Action

Lemon Host may, at its sole discretion and without prior notice, take immediate action where abuse, risk, or suspected violations exist.

Actions may include:

Account suspension
Service restriction
Website isolation
Email suspension
DNS restrictions
Firewall blocking
Traffic filtering
Credential resets
Content removal
Resource throttling
Account termination

No notice is required where infrastructure protection, legal compliance, or security risk exists.

6. Costs, Liability & Recovery

Clients are responsible for all costs, damages, and liabilities arising from violations of this policy.

This includes:

Blacklist remediation
Abuse investigation costs
Security response work
Infrastructure recovery
Third-party claims
Legal expenses
Emergency remediation
Incident response labour
Provider penalties

Lemon Host reserves the right to recover such costs.

7. Law Enforcement & Regulatory Cooperation

Lemon Host may disclose relevant information where reasonably required to:

Law enforcement
Regulatory authorities
Abuse investigators
Security response partners
Legal advisers

This includes compliance with subpoenas, legal requests, and abuse mitigation obligations.

8. No Right to Continued Service

Use of Lemon Host services is a privilege, not a guaranteed right.

Lemon Host may refuse, suspend, or terminate services where risk, abuse, or policy concerns arise.

9. Reporting Abuse

Suspected abuse, phishing, spam, malware activity, or policy violations may be reported through the contact channels listed on lemonhost.io.

10. Policy Changes

Lemon Host may modify this AUP at any time.

Continued use of services after updates constitutes acceptance of revised terms.

11. Governing Law

This AUP shall be governed by the laws of the Republic of South Africa.