The details, clearly laid out

Debit order policy

This Debit Order Policy forms part of the Terms of Service of Lemon Host (“Lemon Host”, “we”, “us”, “our”), and applies to all clients who elect debit order, recurring billing, or subscription-based payment as a payment method for services provided through lemonhost.io.

Debit order and recurring collections are processed as subscription-based payments through an authorised third-party payment gateway provider. The payment gateway may securely store or tokenise payment details for the purpose of processing future recurring payments.

By selecting debit order, recurring billing, or subscription-based payment as your payment method, providing payment details, approving a mandate, or accepting recurring billing, you agree to the terms set out in this policy.

1. Subscription Payment Authorisation

By selecting debit order, recurring billing, or subscription-based payment as your payment method, you expressly authorise Lemon Host, through its authorised third-party payment gateway provider, to process recurring payments from your nominated payment method for all amounts due in connection with your Lemon Host account.

This includes but is not limited to:

Monthly recurring service fees
Annual recurring service fees
Pro-rata charges where applicable
Domain registrations and renewals
Hosting renewals
Email hosting renewals
VPS or server service fees
Add-on services
Migration fees
Setup fees
Recovery fees
Administrative charges
Outstanding balances
Retry payment attempts where permitted
Any other agreed service charges

This authorisation remains in force until properly cancelled in accordance with this policy and does not automatically terminate upon service suspension.

2. Billing Dates & Processing

Subscription payments are processed according to your assigned billing cycle.

You acknowledge and agree that:

Billing dates are assigned during signup, provisioning, migration, or account setup
Billing dates may be standardised operationally
Lemon Host may adjust billing dates with reasonable notice where necessary
Payments may be processed on the billing date or within a reasonable processing window
The third-party payment gateway provider may process the payment on behalf of Lemon Host

Bank or card statement references may reflect:

Lemon Host
The authorised third-party payment gateway provider
A payment descriptor connected to the subscription payment provider

It is your sole responsibility to ensure sufficient available funds and valid payment authorisation are in place before the billing date.

3. Failed Subscription Payments

If a subscription payment fails for any reason, including but not limited to:

Insufficient funds
Expired card or payment method
Incorrect payment details
Closed or inactive accounts
Mandate rejection
Bank refusal
Card issuer decline
Debit disputes
Payment reversals
Technical processing failure

Lemon Host may, at its sole discretion:

Retry the payment
Suspend services immediately
Restrict account access
Pause hosting services
Suspend email services
Suspend domain-related services where applicable
Impose administrative recovery charges
Terminate services for continued non-payment

Lemon Host shall not be liable for:

Downtime
Data loss
Missed renewals
Domain expiry
Email interruption
Business interruption
Reputational damage
Loss of revenue
Third-party consequences

arising from failed, rejected, reversed, or unsuccessful subscription payments.

4. Retry Payments & Recovery Attempts

Where permitted, Lemon Host or its authorised third-party payment gateway provider may attempt additional payment collections after an initial failure.

Retry timing, number of retries, and collection strategy remain at Lemon Host’s sole discretion and may also be influenced by the payment gateway provider’s processing rules.

Additional processing, recovery, admin, or bank-related charges may be applied where legally permissible.

5. No Refund Policy

Unless otherwise required by applicable law, all successful subscription payments are final and non-refundable.

This includes:

Partial billing periods
Unused services
Early cancellations
Voluntary service termination
Suspended services due to client breach
Service dissatisfaction
Setup/configuration fees
Domain-related charges
Provisioned services already delivered

Refunds, where exceptionally approved, remain entirely at Lemon Host’s sole discretion unless legally mandated.

6. Service Suspension & Termination

Failure to maintain successful payment may result in immediate action.

Lemon Host may:

Suspend services without notice
Restrict portal access
Disable hosting services
Suspend websites
Disable email functionality
Restrict DNS services
Prevent renewals
Terminate services

Where services are terminated:

Data may be deleted
Backups may be removed
Restoration may not be possible
Reinstatement fees may apply

Lemon Host is under no obligation to retain data after termination.

7. Cancellation of Subscription Payments

Clients may request cancellation of future subscription payments by providing written notice before the next billing cycle, subject to reasonable processing lead times.

However:

Cancelling a subscription payment does NOT automatically cancel services.

Clients remain responsible for:

Any active agreements
Outstanding invoices
Current billing obligations
Notice periods where applicable
Domain renewal commitments already processed
Charges already incurred

Stopping, reversing, cancelling, or blocking a recurring payment through your bank, card issuer, or payment provider without resolving account obligations may be treated as payment default.

8. Disputed Transactions / Chargebacks

If a subscription payment is disputed, reversed, charged back, or blocked without legitimate contractual basis, Lemon Host may:

Suspend services immediately
Restrict account access
Block future payment methods
Recover outstanding balances
Recover admin/recovery costs
Refer unpaid amounts for collection where legally permitted

Fraudulent or abusive payment disputes may result in permanent account termination.

9. Client Responsibility for Payment Information

Clients are solely responsible for ensuring that payment information remains accurate, valid, and current.

This includes:

Correct account holder or cardholder details
Valid payment method details
Updated card or account information
Valid payment authorisation
Sufficient available funds
Maintaining an active and usable payment method

Lemon Host shall not be liable for failed payments caused by incorrect, expired, invalid, blocked, declined, or outdated payment information supplied by the client.

10. Third-Party Gateway Disclaimer

Debit order and subscription-based payment processing may be handled by independent third-party gateway providers.

While Lemon Host uses authorised payment providers, we do not guarantee uninterrupted payment platform availability.

Lemon Host shall not be liable for delays, failures, declined transactions, processing errors, or technical issues originating from payment gateway providers, banking institutions, card issuers, or clearing systems.

11. Limitation of Liability

To the fullest extent permitted by law, Lemon Host shall not be liable for any loss arising from:

Subscription payment failure
Bank rejection
Card issuer decline
Gateway processing delays
Payment disputes
Chargebacks
Suspensions
Missed payments
Domain loss
Service interruption
Data loss
Financial losses
Business interruption
Reputational harm

Use of debit order, recurring billing, or subscription-based payment remains at the client’s risk subject to applicable law.

12. Policy Changes

Lemon Host may amend this Debit Order Policy at any time.

Continued use of services after updates constitutes acceptance of revised terms.

13. Governing Law

This policy shall be governed by the laws of the Republic of South Africa.