Skip to content
30-Day Money-Back Guarantee99% Uptime Guarantee
Get support
Lemon Host
The details, clearly laid out

Terms of service

Welcome to Lemon Host (“Lemon Host”, “we”, “us”, “our”), accessible at lemonhost.io. By accessing or using our website, hosting services, domain registration, email hosting, cloud services, server infrastructure, support services, or any related products (“Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use our Services.

1. Services Provided

Lemon Host provides web hosting, reseller hosting, VPS hosting, dedicated hosting, email hosting, domain registration, DNS services, website migration assistance, backup services (where applicable), and related digital infrastructure services.

All Services are provided on an “as is” and “as available” basis without guarantees unless explicitly stated in a separate written service agreement.

2. Account Responsibility

The client is solely responsible for maintaining the security and confidentiality of their account credentials, including control panel logins, FTP/SFTP access, SSH access, CMS logins, email accounts, API keys, and billing portal credentials.

You are fully responsible for:

  • All activity under your account
  • Maintaining accurate account and billing details
  • Securing your devices, networks, and login credentials
  • Preventing unauthorised access to your services

Lemon Host shall not be liable for any compromise resulting from:

  • Weak or reused passwords
  • Shared credentials
  • Credential theft
  • Phishing attacks
  • Infected local devices
  • Compromised third-party applications
  • Client negligence

3. Website Ownership, Management & Client Responsibility

Unless explicitly contracted in writing under a managed website maintenance agreement, Lemon Host acts solely as a hosting infrastructure provider.

Lemon Host is not responsible for:

  • Website development
  • Website maintenance
  • CMS updates
  • Plugin updates
  • Theme updates
  • Security hardening of client websites
  • Application-level troubleshooting
  • Bug fixing
  • Third-party integrations
  • Website content management
  • Custom code maintenance
  • Malware cleanup inside website applications unless separately contracted

Clients remain fully responsible for the security, operation, and maintenance of their websites, applications, scripts, databases, and installed software.

This includes but is not limited to:

  • WordPress
  • Joomla
  • Drupal
  • Magento
  • WooCommerce
  • Laravel
  • PHP applications
  • Custom-coded websites
  • Third-party plugins/extensions/modules

4. Security, Malware, Hacking & Breach Liability Disclaimer

Lemon Host implements commercially reasonable server-level protections; however, no hosting environment can be guaranteed as fully immune from cyber threats.

You acknowledge and agree that cybersecurity incidents may occur despite preventative measures.

Lemon Host shall not be liable for any security incident, compromise, breach, infection, or attack arising from or relating to:

  • Outdated CMS installations
  • Outdated plugins/themes/extensions
  • Vulnerable scripts
  • Poor coding practices
  • Insecure third-party software
  • Weak authentication practices
  • Credential theft
  • Social engineering attacks
  • Phishing
  • Malware uploaded through client access
  • Unsafe file uploads
  • API misuse
  • Client-side negligence
  • Unpatched applications
  • Insecure integrations
  • Poor website/server configuration by the client

This includes situations where:

  • A website is hacked
  • Malware is injected
  • Spam scripts are deployed
  • Email accounts are abused
  • Databases are compromised
  • Defacement occurs
  • SEO spam is injected
  • Redirect malware is installed
  • Data is stolen, altered, or deleted

If a compromise originates from a client website, application, credentials, or negligence, Lemon Host bears no responsibility for resulting damages.

5. Server Security Incident Response

In the event of a server-level threat, suspected compromise, abuse incident, malware outbreak, exploit attempt, or infrastructure attack, Lemon Host may take immediate protective action without prior notice, including:

  • Suspending accounts
  • Disabling websites
  • Blocking traffic
  • Isolating services
  • Resetting access
  • Applying patches
  • Restoring backups where available
  • Performing emergency remediation

While Lemon Host will use commercially reasonable efforts to secure infrastructure, mitigate threats, and restore stability, we do not guarantee recovery, uninterrupted service, or successful remediation.

Lemon Host shall not be held liable for losses arising from:

  • Zero-day exploits
  • Advanced attacks
  • Infrastructure attacks
  • Third-party platform vulnerabilities
  • Mass exploits
  • Client negligence contributing to compromise

6. Backups & Data Responsibility

Any backups provided by Lemon Host are offered strictly as a convenience and not as a guaranteed disaster recovery solution.

Clients remain solely responsible for maintaining their own independent backups.

Lemon Host does not guarantee:

  • Backup completeness
  • Backup integrity
  • Backup availability
  • Recovery success
  • Specific retention periods unless contractually agreed

Lemon Host shall not be liable for data loss under any circumstances.

7. Acceptable Use

Clients may not use Lemon Host Services for:

  • Illegal activity
  • Fraud
  • Spam
  • Bulk unsolicited messaging
  • Phishing
  • Malware hosting/distribution
  • Botnet activity
  • Cryptocurrency abuse (unless approved)
  • Resource abuse
  • Copyright infringement
  • Hosting harmful or deceptive content
  • Network abuse
  • Security scanning without authorisation
  • DDoS attacks or attack facilitation

Lemon Host reserves sole discretion in determining abuse.

8. Uptime & Service Availability

Lemon Host aims for high availability but does not guarantee uninterrupted uptime unless specifically covered by a written SLA.

Interruptions may occur due to:

  • Maintenance
  • Hardware failure
  • Software failure
  • Third-party outages
  • Upstream provider failures
  • Cyber incidents
  • DNS issues
  • Abuse mitigation
  • Routing problems
  • Force majeure events

Lemon Host shall not be liable for business losses arising from downtime or service interruptions.

9. Billing, Payments & Refunds

Clients agree to pay all charges associated with selected services.

Failure to pay may result in:

  • Suspension
  • Service restriction
  • Termination
  • Data deletion
  • Domain suspension/non-renewal

Unless otherwise required by law or explicitly agreed in writing:

All payments are non-refundable.

Chargebacks or payment reversals may result in immediate suspension.

10. Domain Registration

Domain registrations are subject to third-party registrar rules and availability.

Lemon Host does not guarantee:

  • Domain availability
  • Successful registration
  • Renewal success if payment is delayed
  • Protection from expiry, suspension, transfer issues, or registry actions

Clients are responsible for verifying ownership information and renewal status.

11. Suspension & Termination

Lemon Host may suspend, restrict, or terminate services immediately, without notice, where necessary to protect infrastructure, other clients, or legal compliance.

Reasons include:

  • Non-payment
  • Abuse
  • Security threats
  • Malware
  • Spam activity
  • Fraud
  • Legal complaints
  • Resource abuse
  • Policy violations

Termination does not waive outstanding payment obligations.

12. Limitation of Liability

To the fullest extent permitted by law, Lemon Host shall not be liable for any:

  • Direct damages
  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Business interruption
  • Lost revenue
  • Lost profits
  • Lost data
  • Reputational harm
  • SEO losses
  • Blacklisting
  • Client remediation costs
  • Third-party claims

Total liability, if any, shall not exceed the fees paid by the client for the affected service in the preceding 30 days.

13. Indemnification

The client agrees to indemnify, defend, and hold harmless Lemon Host, its owners, staff, affiliates, contractors, and providers against any claims, damages, liabilities, legal costs, losses, or expenses arising from:

  • Client misuse
  • Hosted content
  • Security incidents caused by client systems
  • Website vulnerabilities
  • Client negligence
  • Third-party software
  • Regulatory violations
  • Intellectual property disputes

14. Force Majeure

Lemon Host shall not be liable for delays or failures caused by events beyond reasonable control, including:

  • Natural disasters
  • War
  • Civil unrest
  • Cyberattacks
  • Internet outages
  • Data centre failures
  • Government action
  • Utility failures
  • Vendor failures

15. Changes to Terms

Lemon Host may modify these Terms at any time.

Continued use of Services after changes constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

17. Contact

For support or legal enquiries, please contact Lemon Host via the contact information published on lemonhost.io.