Two promises on every Lemon Host order: a 30-day money-back guarantee on web, WordPress and business email plans, and a 99% uptime guarantee across all of our plans.
Sign up, build, migrate and test. If Lemon Host isn’t right for you within 30 days of your payment, ask us and we’ll refund you.
We back every Lemon Host plan with a 99% uptime guarantee: your hosting or email service will be available at least 99% of the time in each calendar month.
Money-back covers the plans most people start with. Uptime covers everything.
| Plan type | 30-day money-back | 99% uptime |
|---|---|---|
| Web hosting (Zest, Citrus, Lime, Luxe, Lemon Gold) | Covered | Covered |
| WordPress hosting (WP Starter, WP Power) | Covered | Covered |
| Starter, Business and Enterprise Email | Covered | Covered |
| Lite Email (R25/month) | Not covered | Covered |
| Reseller hosting | Not covered | Covered |
| Domain names | Not covered | Not applicable |
Order an eligible plan and make your first payment. Your 30 days start from the date of that payment.
Open a support ticket from your client area within the 30 days and let us know you’d like a refund.
We’ll cancel the service and refund the hosting fee you paid for that plan.
Anything unclear? Ask our team
These guarantees sit alongside our Terms of service.
Something else on your mind?
Talk to our teamNo. Domain names are registered with third-party registries, so domain registrations and transfers are not part of the money-back guarantee. The hosting plan you buy alongside a domain is covered if it is an eligible plan.
No. Lite Email at R25/month and reseller hosting are not covered by the 30-day money-back guarantee. Starter, Business and Enterprise Email are covered.
Yes. It applies to web hosting, WordPress hosting, email hosting and reseller hosting.
Open a support ticket from your client area within 30 days of your payment and tell us you would like a refund.
Pick a plan today. If it isn’t right, you have 30 days to change your mind.